Service Technician

from Cosmos Sports World LLP in Kerala (Thiruvananthapuram)
Date Posted: 24-12-2016 Category/Industry: Skilled labour / Trades

Arrange merchandise on shelves according to popularity and other criteria.
Approach customers and offer them advice on products to persuade them to buy.
Provide information and other services such as handling returns of
merchandise.
Locate products on behalf of customers.
Deal with complaints in a patient and helpful manner.
Take and record orders over the phone.
Update customer information in databases.
Go the “extra mile” to meet targets.
Monitor shelves inventory and upload new products when needed.
Ensure all product have the correct barcode and price.
Maintain a clean and orderly environment in the store.
Provide service and customer support during field visits or dispatches.
Manage all on site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Repair or replace broken or dysfunctional parts and fix issues ( leaks)
Provide accurate estimates (cost, time, effort) for a repair or maintenance
job.
Keep logs on work and issues.
Maintain equipment and tools in good condition.
Produce timely and detailed service reports.
Follow all company’s filed procedures and protocols.
Comprehend customer requirements and make appropriate recommendations/
briefings.
Build positive relationships with customers.

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