[HG462] | Service Operations Specialist

[HG462] | Service Operations Specialist

10 Nov
|
HP ENTERPRISE SERVICES
|
Bengaluru

10 Nov

HP ENTERPRISE SERVICES

Bengaluru

Job Description

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover whats next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1031410







Date Posted: 10/31/2018

Primary Location: Bangalore, Karnataka

Job Category: Sales Operations

Schedule: Full time

Shift: No shift premium (India)


Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.


Responsibilities:

Provides overall support for sales processing activities for an assigned or multiple business areas or groups.
Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals
registering information and producing documentation
order execution, billing and invoice production
configuration of order systems according to process standards and with occasional customization
Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion
works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization
Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards
Provides guidance to less-experienced staff members


Education and Experience Required:

High school or equivalent secondary education certification required
Bachelor's degree preferred.
Typically 4 - 6 years experience


Knowledge and Skills:

High-level administrative and overall documentation and information management skills.
Proficient in multiple word processing, spreadsheet, and presentation software packages
Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
Complete understanding of basic and advanced order processes, systems configurations and documentation requirements
able to identify and suggest areas for improvement.
Strong written and verbal communication skills
mastery in English and local language.
Ability to effectively communicate issues and negotiate resolution with local and group management.


1031410


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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