(X442) - Service Operations Specialist

(X442) - Service Operations Specialist

10 Nov
|
HP ENTERPRISE SERVICES
|
Bengaluru

10 Nov

HP ENTERPRISE SERVICES

Bengaluru

Job Description

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover whats next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1018507







Date Posted: 10/31/2018

Primary Location: Bangalore, Karnataka

Job Category: Sales Operations

Schedule: Full time

Shift: No shift premium (India)


Provides overall support for sales processing activities for an assigned or multiple business areas or groups. Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals; registering information and producing documentation; order execution, billing and invoice production; configuration of order systems according to process standards and with occasional customization. Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion; works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization

Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards


Education and Experience Required:

Two year university degree or equivalent experience.
Typically3-5 years experience in a customer service role.


Knowledge and Skills:


High-level administrative and overall documentation and information management skills; leading and overseeing the work of teams to perform tasks. Proficient in multiple word processing, spreadsheet, and presentation software packages. Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search. Expert understanding of basic and advanced order processes, systems configurations and documentation requirements; able to identify and suggest areas for improvement. Strong written and verbal communication skills; mastery in English and local language. Ability to effectively communicate issues and negotiate resolution with local, group and group management


1018507


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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