DESKTOP L1 ENGINEER
Should have experience 2+ year on end user IT support services Knowledge about office, windows os installation Hardware support Desktop and Laptop troubleshooting Basic knowledge 
Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Esclate the problem to the technical specialist & to regional/ National Team Leads if not resolved
Good knowledge of computer hardware/Win OS installation and configuring Desktops/Laptop and related troubleshooting.
Should have strong hardware experience.
Good knowledge experience in configuration & troubleshooting of MS Outlook (Exchange and POP )Client configuration and troubleshooting.
Level 1 troubleshooting for printer and peripherals related problems.
Existing and new user profiles management in Active Directory
Application assistance include Microsoft Outlook 2010, 2013 and Microsoft Direct Access for outlook communication without VPN
Good communication skills and willing to work on shifts.
L1 Support for N/W trouble shooting.
L1 Support for Router & Switches.
Wifi device, Access point (AP) Installation, configuration & Trouble shooting.
Knowledge of LAN crimping
L1 Maintenance for Barcode, Deskjet, LaserJet & Line printers.
-Wireless device support
-Knowledge on latest technologies like Mac book, VC,Blackberry
Support for Hand Held Terminal (HHT) device, Bar code printers, label printers Support (Installation, Configuration & Trouble Shooting)
Strong work ethic, detail oriented as well as excellent oral and written communication skills.
-Sound problem resolution, judgment and decision-making
-Experience supporting Windows platform Email Clients, Applications, basic hardware issues and network
-Should be familiar with Desktop concept in an active directory environment.
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