Executives (ZQ-401)

Executives (ZQ-401)

18 Jan
|
EXL Service
|
Noida

18 Jan

EXL Service

Noida

Job Description:

JOB DESCRIPTION

Position Title, Responsibility Level: Associate/Sr Associate

Function: Operations

Reports to -

Assistant Manager/Lead Assistant Manager – Operations

Permanent/ Temporary: Permanent

Span of Control –

Nil

Location:

Noida

Roles and Responsibilities

- Resolved disputed account issues.
- Record and process received disputes.
- Determine the appropriate dispute classification from listed types.
- Order new and review existing documentation to resolve dispute.
- Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.
- Electronically file all documentation according to policy and procedure.




- Obtain account information and account verification from seller of the account.
- Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.

Skill Set

- Good English Comprehension skills
- Basic understanding of credit card statements (Domestic or International)
- Eye for detail

Performance parameters
- Productivity
- Quality / Accuracy
- Turn Around Time and Cycle Time of work assigned
- Domain expertise and certifications scores
- Schedule adherence, Punctuality and Discipline

Primary Internal Interactions:
- SME for technical assistance/process updates/training
- Assistant Manager for the purpose of performance reviews, training and development
- Manager for the purpose of settling performance issues and skip meetings

Primary External Interactions
- Escalation teams at the client end for the purpose of seeking clarifications and answering queries

Organizational Relationships

Reports To : Assistant Manager / Lead Assistant Manager

Skills

Desirable Skills

- Attention to detail




- Commitment and drive for results
- Questioning, reasoning and analytical
- Adaptable and Flexible
- Open to work in 24X7 shifts especially night shifts
- Business Etiquette

Technical Skills

- Basic IT, Comfortable with computers, MS office usage
- Typing speed of 30 words with high accuracy

Soft skills

- Strong team player
- Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
- High accuracy at work
- Self-Discipline, Listening, Patience

Education Requirements and Work Experience:
- Graduate with good Computer literacy
- 0months to 1 year for Associate, and 1 to 2+years for senior associate with experience in any customer service (preference given in banking industry domestic or international)
- Minimum 15 years of education

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/106555351/executives-zq-401-noida/?utm_source=html

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