[Z68] | Project Lead Engineer

[Z68] | Project Lead Engineer

08 Dec
|
Anonymous Company
|
Pune Division

08 Dec

Anonymous Company

Pune Division

Job Description

DESCRIPTION Job Description:
Regular interaction with sellers on replinishment and trouble shooting operational issues-like FC appoinment issues or listing issues etc
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers






Assist Category team in identifying & configuring deals as per the guidelines
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs


Excellent written and oral communication skills in English
MS Excel proficiency ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics


Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect - establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements


Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholder


Meet and interact with sellers/vendors for initial process setup
Flag possible escalation, dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of client calls to raise challenges, lead, and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team
Understand the processes across teams & work towards improving the same along with process experts


BASIC QUALIFICATIONS
Bachelors degree in any discipline
4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus


PREFERRED QUALIFICATIONS Preferred qualifications
Retail experience
SQL knowledge


Job details
Editorial, Writing, & Content Management
JOB FUNCTION:Production/Manufacturing/Maintenance/
INDUSTRY:Engineering/project Electrical Engineering
SPECIALIZATION:Production/Manufacturing/Maintenance
QUALIFICATION:
ME/ M.Tech./ MS (Engg/ Sciences)
Any Graduate

Regards,

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