Urgent hiring for CDS Associate [HF-607]

Urgent hiring for CDS Associate [HF-607]

08 Dec
|
Confidential
|
Gurgaon district

08 Dec

Confidential

Gurgaon district

Job Description

Job Description

graduate (Diploma and b com) Job Description 

About Us : 

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches , we offer a wide variety of services , connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years , we have remained dedicated to developing our people , strengthening our capabilities , and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high - quality solutions aligned with the key objectives of our clients disciplined financial management , continuous performance improvement , and integrated technology enablement.





We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed 

About Company : 

Client is a leading multinational telecommunications holding company. It has operations in around 180 countries and is the largest provider of fixed - line , mobile and broadband services , and also provides subscription television and IT services. 

Roles and Responsibility : Designation: CDS Associate Key Responsibilities: 

Managing the end customer deliverable(and in most cases speaking to the end customer) i.e. processing tasks includinglow complexity projectsℴ management , PO creation , commercial management in an efficient and accurate fashion for CDS customers. 

Taking complete ownership to ensure services are delivered within agreed timeline and standard. Working with internal and external supplier to meet the end customer requirement Formulate customer proposal detailing margin with commercial and technical documentation Collaborate with customers technical team to understand the requirements and capture the complete requirement Delivering low complexity services to end customer within agreed timeline Escalate queries to a team manager as appropriate , and ensure these hand - offs are completed in a timely fashion. 

Ensure all requests are handled within required service standard and completed against the agreed SLAs Establish and maintain effective working relationships with colleagues and customers alike. Maintain regular and consistent attendance , punctuality and appearance. Pursue personal development of skills and knowledge necessary for the role , and take responsibility for own learning. Analyse and interpret financial statistics and other data and produce relevant reports. Adhere to stated policies and procedures relating to quality management. Desired Candidate : 

Understand the basic telecommunication terminologies and familiar with telecom network Think out of the box to deal with in - life process issues to meet customer SLA. Proactive approach and good in escalation management Please update / fill the details referred here in above.

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