Software Engineer [PC.251]

Software Engineer [PC.251]

08 Dec
|
Franklin Templeton Asset Management India Pvt Ltd
|
Secunderabad

08 Dec

Franklin Templeton Asset Management India Pvt Ltd

Secunderabad

Job Description

Software Engineer - 825644


At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000 employees working in 60 offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 65 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.


What is the Software Engineer responsible for?


We are looking for a Software Engineer to participate in Genesys Contact Center projects and production support activities.





The candidate will lead/participate in the design, build, deployment, integration and support for: Genesys PureEngage (CIM 8.5), Genesys Chat, Email, and Co-Browse, as well as real time and historical reporting.


The Software Engineer will be part of a global team of software developers and system analysts that support contact center technology for Franklin Templetons call centers in the US, APAC, Europe, and India. The team deploys and maintains Genesys IVRs, reporting, and multi-channel solutions, as well as Call Recording and Workforce Management Solutions from other leading software manufacturers.


We would prefer a candidate with significant experience supporting Genesys InfoMart and Business Objects reporting.


Working knowledge with Chat Bots and Artificial Intelligence is a plus!


What are the ongoing responsibilities of Software Engineer?


Software Engineering: Develops new code and configuration for complete features Reviews source code of more junior engineers Provides oversight for junior engineers work product by incorporating basic business domain knowledge Develops and maintains automatable test cases Develops automated build and deployment methods Self-educates to gain a comprehensive understanding of relevant development languages, runtimes, frameworks, database platforms, and tooling.


Production Support: Applies understanding of the business domain to triage support issues Correlates environmental changes to production issues Schedules and monitors production jobs Monitors capacity metrics Collaborates with vendors to resolve issues Supports Disaster Recovery activities Configures and supports vendor products.


Documentation: Analyzes requirements, proposes high level solutions, and documents new code and configurations for complete features Documents solutions and configurations for vendor products or developed systems Reviews effort estimates of more junior engineers Contributes to project plans Understands vendor product releases Documents production support issue resolutions, Disaster Recovery steps, and responses to audits.


Technical Leadership: Plans and coordinates cutover and implementation activities Builds and maintains effective working relationships with other technical teams


What ideal qualifications, skills & experience would help someone to be successful?

Bachelor's Degree or equivalent experience

Knowledge & Experience:

5 years of practical work experience as a Genesys Engineer/Administrator in the design, deployment and support of large, distributed contact center environments including interaction routing, interaction reporting and experience with contact center applications such as call recording and workforce management.
Ability to diagnose Genesys production issues and work with Genesys and other service vendors to resolve issues in an expedited manner.
Strong analytical skills and technical understanding of the Genesys platform.
5 years Genesys Platform experience:
Genesys Interactive Insights & Infomart
Genesys Pulse
Genesys eServices
Genesys Voice Portal (GVP)
Genesys IWS SIP Endpoint
Genesys Routing

Candidate will have telecommunication background and experience with VOIP/SIP/CTI standards and technologies.
Strong Linux experience
Genesys Certification preferred

Additional Qualifications:

Excellent Communication Skills: Written-Data Flow, process flow, network and application level diagraming, Design and Solutions Definition Documentation,
Ability to liaison with business customer and development team and/or Vendor.

What makes Franklin Templeton Investments unique?


In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewardsthe mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.


Highlights of our benefits include:

Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses, children and dependent parents)
Life insurance for protection of employees families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
Onsite fitness center, recreation center, and cafeteria
Cricket grounds and gymnasium
Library
Health Center with doctor availability
HDFC ATM on the campus

Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at http://www.franklintempletoncareers.com/ to learn more about our company and our career opportunities.


Job Function : Technology


Primary Location : India-Andhra Pradesh-Hyderabad


Schedule : Full-time


Job Posting Date : Dec 3, 2018, 10:29:29 AM

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