Service Excellence_Senior _Senior Associate

Service Excellence_Senior _Senior Associate

08 Dec
|
Ernst & Young Pvt. Ltd.
|
Bengaluru

08 Dec

Ernst & Young Pvt. Ltd.

Bengaluru

Job Description

Looking for BB Certified candidates at senior associate 1

The incumbent will be responsible to initiatives working with the SE leadership team, SE operations and other relevant stakeholders to establish and enhance SE brand. The need is to have a person experienced in managing initiatives, events and relevant communication with strong documentation skills.

Responsibilities: Document SE internal processes following standard approach
Monitor and document compliance towards SE processes
Manage training content working with the SE Vitality Manager
Drive and monitor practices around Knowledge sharing & management
Execute logistics around participation in relevant seminars, conferences and symposiums






Manage membership to related industry bodies, institutes
Manage Quality events, internal project showcasing and recognition to best projects
Update, create and manage contents related to intranet, communication, Brochure, social media, blogs etc.

Competencies and skill set: Good command on MS Office tools (Power point, Excel, Word, Visio)
Excellent communication and interpersonal skills required
Should have good planning and time management skills
Good stakeholder management and change management skills
Ability to work with multiple stakeholders at different levels
Above average skills in coordinating and collaboration skills
High energy and self-starter

Experience and Qualification: Any graduatepost graduate qualification from University of good repute
4 years of overall experience with at least 2 years of relevant experience
Project management experience

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