28 Mar
ClickShare
Delhi
- Location: Riyadh, Saudi Arabia
We are excited to announce several job opportunities based in Riyadh, Saudi Arabia. We are seeking talented and motivated professionals who are looking to join a dynamic team and contribute to a significant project in the region.
Job Overview
We are looking for an experienced Wide Application Knowledge-AMS – Non-SAP General Consultant with 5 years of experience to provide application management services (AMS) for non-SAP applications across various business processes. The ideal candidate will have a strong understanding of a variety of enterprise applications, with expertise in system support, optimization, troubleshooting, and providing technical solutions to meet the organization’s business needs. This role requires a broad range of knowledge across multiple enterprise systems, databases, and technologies.
Key Responsibilities
Application Support & Troubleshooting
• Provide L2/L3 support for a wide range of non-SAP applications, including enterprise applications, third-party software, and business-critical systems.
• Manage and resolve system issues, bugs, and performance bottlenecks across multiple applications and platforms.
• Troubleshoot technical issues related to databases, web services, middleware, and custom applications.
• Collaborate with internal teams and vendors to ensure timely resolution of incidents and service requests.
System Optimization & Performance Management
• Perform regular system performance analysis and optimization for non-SAP applications to ensure they meet business performance requirements.
• Implement best practices for system tuning, load balancing, and capacity management to ensure high availability and reliability.
• Monitor application health through monitoring tools, analyze logs, and optimize server resources (memory, CPU, storage).
Application Enhancements & Customization
• Provide ongoing maintenance and enhancements for non-SAP applications to align with evolving business needs.
• Implement customizations and configurations to adapt applications for business processes and requirements.
• Work closely with business stakeholders to define new application features and support their implementation.
• Collaborate with development teams for application integration, including API integration and data synchronization with other systems.
System Maintenance & Updates
• Apply patches, updates, and upgrades to non-SAP applications as per best practices, minimizing downtime and ensuring system stability.
• Regularly review system logs and take proactive steps to address potential system issues before they impact business operations.
• Ensure that all non-SAP applications are compliant with security protocols and meet regulatory standards.
Documentation & Knowledge Management
• Maintain clear, up-to-date documentation for non-SAP applications, including system configurations, customizations, and incident resolutions.
• Create user guides, knowledge base articles, and training materials for internal teams and end-users.
• Provide knowledge transfer sessions to support teams to ensure smooth operations and issue resolution in the future.
Collaboration & Reporting
• Collaborate with cross-functional teams, including developers, business analysts, and IT infrastructure teams, to ensure smooth system operation.
• Work with business teams to ensure that non-SAP applications are fully aligned with the business objectives.
• Prepare status reports for management, including system health, incidents, resolutions, and ongoing improvements.
Qualifications & Skills
• 5 years of experience in providing AMS (Application Management Services) for a wide range of non-SAP applications across various business domains.
• Strong understanding of general enterprise applications, including CRM, ERP, HRIS, and other business solutions.
• Experience with middleware technologies, databases (SQL, NoSQL), and cloud platforms (AWS, Azure, etc.).
• Proficiency in application support tools, including system monitoring, incident management, and troubleshooting tools.
• Familiarity with ITIL frameworks for incident, change, and problem management.
• Strong communication skills, with the ability to collaborate effectively across teams and provide clear reports and documentation.
• Knowledge of data integration, API management, and application security best practices.
Preferred Experience
• Experience with cloud-based applications and hybrid cloud environments.
• Familiarity with DevOps, CI/CD pipelines, and automation practices in non-SAP environments.
• Knowledge of Agile methodologies and working in Agile development environments.
• Exposure to enterprise-level application architecture and system integration.
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