Gartner India Research & Advisory Services Pvt Ltd
Role: GNOC Technician
Under the supervision of IT NOC Manager, You will be responsible to work in Global Network Operations Center. This position will support a 24X7 GNOC to be located in Gurgaon, India. The job will require to work different shifts as assigned by the supervisor.
What you ll do:
Be a part of the GNOC team which is staffed 24X7 all the time including holidays
Have a clear understanding of all the supported systems within the IT infrastructure.
Approach should be proactive, rather than reactive.
Provide first line troubleshooting and resolutions upon initial checks, using our internal knowledge base & various other sources.
Ensure that all internal stakeholders have been properly communicated during the major incidents and critical situation.
Meet or exceed all the GNOC metrics and process requirements (ticket management protocols, interval tracking, communication requirements, etc.)
Liaise with IT colleagues, technical support group, includes both infra and apps, and other business units as required.
Ensure all the outages are logged, dealt with, escalated and communicated appropriately and in a timely manner.
Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level.
Treat all customers with courtesy and professionalism.
Must documents all handoff notes to next technician, while leaving the shift.
At times may be required to stay long hours, when needed.
What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values, Limitless growth. We work with you to help you meet your goals and advance within the company. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance-based recognition and rewards
Job Description Product Director Gurgaon, India Full time Job Description: What makes Gartner a GREAT fit for you? When you join Gartner, youll be part of a fast-growing team that helps the world [...]
Job Description Senior Services Business Analyst - OSI Gurgaon, India Save JobJob Saved Job Description: What makes Gartner a GREAT fit for you? When you join Gartner, youll be part of a fast-gr [...]
Job Description Save JobJob Saved Job Description: What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, youll be part of a leading-edge team that values expert insight [...]
What makes Gartner a GREAT fit for youWhen you join Gartner, you ll be part of a fast- growing team that helps the world become smarter and more connected. We re the world s leading research and advis [...]