Should have minimum 4-6 yrs of experience in SAP SD/CS and GTS, LE-Delivery with E2E implementation and support experience.
Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to Remedy/HPSM tool would be added advantage.
Willing to work in shifts and Handle support incidents and change requests.
Should be flexible in working with onsite and offshore teams.
Should have handled L2 support in support engagements.
Solving Direct Action Incidents: answering all SUs questions regarding operations of the system
Maintenance of soft configurations table entries troubleshooting of blocked interfaces
Analysis and proposal of solutions or workarounds for all raised issues
Contacting SAP OSS for clarification of the issue
Requesting creation or change of background jobs,
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