(AZM-798) Service Desk Engineer

(AZM-798) Service Desk Engineer

11 Apr
|
RevenueMed India Pvt. Ltd
|
Thrissur District

11 Apr

RevenueMed India Pvt. Ltd

Thrissur District

Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
Should have work knowledge in Service Now ticketing tool.
Should have thorough knowledge in handling Incident,





Service Request & Change Management related tickets.
Route problems to internal next level IT support staff
Should have quick learning and monitoring skills
Knowledge in ITIL framework
Knowledge in Information Security concepts aligning to ISO 27001 standards
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.


Experience, Education & Certifications
Engineering/Science graduate with at least 2+ years of experience or 3+ years of experience with a 3 year diploma.
Certifications: MCP, ITIL Foundation

. * The original job offer can be found in Kit Job:
https://www.kitjob.in/job/13099201/azm-798-service-desk-engineer-thrissur-district/?utm_source=html

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