*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs)
and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle), *Job Responsibilities / Experience
Managing / Administering Oracle EBS (R 12.2) and Database (R 12.x) on Exadata and Exalogic platforms.
Administration, Configuration, Upgrades and Patching of Oracle Applications products (Release 12.2)
Planning, Preparation and Execution of Production systems - Isolate and troubleshoot issues related to various Oracle Application Products, Databases and underlying Operation systems and other Infrastructure components.
Oracle Database administration experience, including performance tuning and monitoring, SQL, and PL/SQL
Experience with Database optimizer, including optimizer parameters, parsing mechanism and how optimizer influences in controlling, stabilizing execution plans
Analyze and Troubleshoot SQL queries and provides performance improvement recommendations.
High Availability - Real Applications Clusters (RAC) and Data Guard - Architecture implementation, Installation, Configuration and Administration.
WebLogic Server Administration experience - Troubleshoot, analyze logs and heap/core dumps.
Experience in Oracle Enterprise Manager (Release12c) Configuring AMP, WLS Management packs
Linux / Unix experience with the knowledge and ability to perform in all of the basic Unix management skills of the OS and the Storage Layer.
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