Sabre Holdings Pvt Ltd
Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region. Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region,
our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
Responsible to support Solution/Product Managers with regard to existing customers change requests and new/potential customers business needs. Complies reports on revenue and profitability. Provides competitive analysis against competitors and provides input into product direction and features. Typically requires marketing, customer relationship management and technical skills.
Minimum -2 years related experience; advanced computer software skills; -excellent written and verbal communication skills; ability to handle multiple projects in parallel
Bachelors degree in marketing, business, information technology or related field.
JOB SPECIFIC DESCRIPTION:
CSS SabreSonic Solution Family Subject Matter Expert
Understand and demonstrate knowledge of deep end-to-end functionality within a specific CSS Solution Family (e.g., eCommerce, Reservations, Airports, Loyalty)
Work closely with Solution Managers, Technology, Delivery and Sales to coordinate - client activities and requests
Meet with - customers to address business needs, issues, progress, etc.
Ensure customer -requests are aligned with current and MYO investment plan, roadmap, etc.
Manage the execution of Change Requests and - Managed Services for customers within a solution family Facilitate evaluation of Change Requests within Solution Family to optimize revenue opportunity and product improvement
Identify target state market requirements - business benefits, presenting solution options
Capture, document, and map - requirements against solution strategy and roadmap to determine fit based on critical business challenges typical to the industry or customer need
Work collaboratively with solution managers, technology, program management teams, account directors, and - external customers, to define the solution
Work with the Account Directors and Program Management to communicate the execution plan with - customers
Support new sales and market opportunities, including Request For Proposals, Due Diligence and Interactive Pilot activities.
Strong -functional knowledge in at least one of the following: airline reservations, eCommerce, airports, online retail, merchandising, and loyalty
Understanding and application of SabreSonic Customer Sales and Service organizational processes
Demonstrate leadership and build strong collaborative relationships with a cross-functional teams (Solutions Management, Technology, Delivery, Sales, Account Management, Customer Care)
Demonstrate leadership and build strong collaborative relationships across the SabreSonic Customer Sales and Service organization
Strong strategic, analytical and critical thinking skills; excellent oral and written communication skills; ability to communicate to solution managers/directors and senior level executives -High-level -project management -skills to ensure forward progress on key customer initiatives
Ability to negotiate compromises with customer
Sabre Corporation is the leading technology provider to the global travel industry. Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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