- Minimal Customer interaction under guidance Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
Project / Process:
- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager
Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
Adhere to the mandatory industry regulation and compliance requirements for the given process.
- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies
- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance
Proficiency LevelGeneric ReferencePL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
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