Change Management Associate

Change Management Associate

13 May
NTT Data Vertex Software Inc.
Chennai district

13 May

NTT Data Vertex Software Inc.

Chennai district

Job Description

Job Description:

Acknowledge Change Request Tasks within SLA for scheduling
Review/Validate Change Request to ensure the Change Request has all the needed information for implementation
Perform PIR for all in-scope Change Requests
SLA management for the Change Requests which are in scope
Consistent Feedback to Change Coordinators for service improvement
Maintaining daily trackers for all Change Requests that have been validated
Publish SLA and Service Improvement reports on time
Preparing run books / SOPs, Maintain playbooks for Service categories and review with team leads.
Train new hires according to Training modules

Skills Required:

Minimum 1 Years of Experience.
SLA Management knowledge

Basic ITIL knowledge
Basic understanding about Change Management
ServiceNow ITSM tool knowledge would be an added advantage
Good communication skills for Customer interaction
Knowledge in Excel

The original job offer can be found in Kit Job:

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