Jr. Customer Service Executive - Telecom Network Operations and Maintenance | UW749

Jr. Customer Service Executive - Telecom Network Operations and Maintenance | UW749

13 May
Tata Communications Ltd
Pune Division

13 May

Tata Communications Ltd

Pune Division

- 1-3 years of experience in managing Operations for various UC network services/products etc.
- Experience of Service Assurance/NOC environment
- Experience with configuration of Cisco IP phones, Testing & Troubleshooting
- Hands On experience on Cisco RTMT & PCA tool.
- Good Knowledge of Cisco HCS & Skype for Business Platform
- Strong understanding of VOIP, VMware & Cloud Computing concepts
- Hands On experience of TCP IP networking (including LAN, WAN, & WLAN) & SIP
- Understanding of Telephony, Network & Routing protocols
- Strong Communication skills
- Experience and strong ability to deal in different time zones
- Prior experience on Operations management on UC and voice will be added advantage

- Strong ability to manage and prioritize Orders / tickets to meet end customer expectations and aggressive targets.

Minimum qualification & experience

Degree /Diploma in Engineering or equivalent.

Other knowledge/skills

- Excellent fluency in speaking English along with North American neutralized accent is must.
- Able to communicate verbally or in writing with customers in a professional and friendly manner.
- Maintain relationship with clients and stakeholders

Key Responsibilities

- Perform fault isolation and trouble resolution.
- Should be comfortable working in continuous night shifts and 24/7 shifts
- Proactive Maintenance of LAN, WAN & WLAN devices
- Ability & Experience to communicate with Onshore client efficiently
- Develop & Maintain process documents, e.g. LWI, Process Maps etc.
- Identify & implement best practices, Process improvement ideas.

Technical Competencies

- Thorough understanding VOIP infrastructure specially Hosted Solutions
- Hands on experience in managing complex UCC and LAN/WAN environment
- Experience in managing Voice and UCC services and products is must.


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