Senior Support Manager

Senior Support Manager

13 May
Standard Chartered Bank Ltd
Chennai district

13 May

Standard Chartered Bank Ltd

Chennai district

1. Logical and Analytical abilities
2. Domain knowledge
3. Should be a team player

Skill FamilyUNIX/AIX, Shell Scripting, Oracle 10g/11g, PL/SQL, SQL tuning, MQ, Web Sphere, ITRS, AppDynamic, Control M, etc.,Technical Skills

1. Understanding application system, service issues and procedures
2. Relevant skills and knowledge of coding languages, shell scripting and use of tools.
3. Understanding the Coding standards as laid by SCB, and ISCI.

Application Support

1. Provide 24 x 7 support
2. Analyze production issues and resolution
3. Involve in DR drills
4. Update remedy for problem resolution and closure
5. Interact with business users

Quality Focus


Ensure compliance to quality, process and procedure
2. Service resumption, Improvement in Application stability
3. Deliver components as per specification and design
4. Mentor technical teams on addressing BAU issues
5. Prepare the unit test cases, Execute & record unit test case results
6. Provide technical support during SIT, UAT, OAT, DR etc
7. Work flow, mappings, static data migration from test to production environment as part of release management
8. Involve in implementation walk-thru and KT sessions to the BAU and other TSS teams

Organization Value Systems

1. Upholding the Values of the Group and Company at all times


1. Comply with group technical standards and policies and report any non compliance to Line Manager for suitable action
2. Compliance with all applicable Rules/Regulations and company and group policies


Essential: B.E / B.Tech / MCA


The original job offer can be found in Kit Job:

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