Senior Analyst - Business Intelligence PPY-89

Senior Analyst - Business Intelligence PPY-89

13 May
Standard Chartered Bank Ltd
Bangalore Urban

13 May

Standard Chartered Bank Ltd

Bangalore Urban

Ensure Automation of reports along with qualitative outputs, Analysis, trends, comparisons that will meet requirements of the contact centre.

Area MIS
Working knowledge on SQL and VBA (macro).
Working with large and complex databases
Knowledge on BI tool (Tableau, Qlikview).
Knowledge of advanced MS Excel and excel formulas
Develop and maintain reporting and analytical tools
Supporting the Team in generation and improvement of all MIS and performance metrics.
Report Analysis & drawing Inferences beneficial to the centre
Preparation and Presentation of Scorecard for the Client Care Centre
Incentive computation for the contact centre.

Reviewing and Submission of Performance metrics Client Care Centre.
Undertake Projects to improve overall performance / efficiency of service units.
Providing any support for these projects and initiatives in terms of data, information, data representation, etc as may be required from time to time.
Any additional knowledge on automation tools/Analysis tools will be added advantage.

Generic measures of the role
Ensure compliance to all Operational setup.
Ensure complete confidentiality of customer data.

Skills and Knowledge Essential
3-4 Years of relevant work experience.
Uncompromising approach to customer service and problem resolution.
Analytical ability to find solutions / outcomes / results.
Excellent written and verbal English.

Good communications and interpersonal skills.

Apply now to join the Bank for those with big career ambitions.

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