Manager, CIC Customer Due Diligence Operations MP-06

Manager, CIC Customer Due Diligence Operations MP-06

13 May
Standard Chartered Bank Ltd
Bangalore Urban

13 May

Standard Chartered Bank Ltd

Bangalore Urban

Manage CDD team to ensure effective delivery on behalf of the global GAMs/RMs for the entire CIC Customer segment for CDD review and update.
Liaise closely with Legal and Compliance to ensure appropriate standards for the WB CIC Business are agreed and maintained
Manage the team
Manage a (new) diary system to ensure renewals are dealt with on a timely basis
Prioritise workload on a risk basis to ensure effective completion
Manage CDD static data with a view to improving quality of data in system including duplicate records/branch entries etc
Develop working relationship with CDD / COBAM teams in other countries
Liaison with Tech Support team for System related issues.


The CDD team will source and prepare CDD records for ultimate approval by GAMs where the responsibility for knowing the customer lies.

Work with existing team members to ensure needs are fulfilled on an ongoing basis. Specifically:
Ensure effective links between GAM teams/Internal Stakeholders / COBAM.
Manage CDD process - new and renewals
Manage onboarding process for agreed new initiatives
Ensure accurate maintenance of CDD static data
Maintain CDD rejection rates within agreed threshold.
Manage CDD Execution teams for multiple countries
Knowledge / Skills / Experience Required:

- A focussed individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
- 5-6 years experience in Financial Services Industry with relevant experience in managing teams.
- Understanding of the Financial Services and its various underlying products.
- Understanding of the WB CIC and Customer Relationships business generally and across OCC Customer base.
- Previous Leadership experience a must.
- Experience in AML domain desirable.

Problem Solving Skills ability to think Out of the Box and independently work around issues that arise from time to time. Knowledge of the CDD/eCDD systems and processes and of the different requirements of certain countries desirable. KEY LIAISON Reports to: Senior Manager/Associate Vice President, CIC Customer Due Diligence, GSSC ,India Direct Reports:8-15 FTE Indirect Reports: None Other internal: Global Segment Heads,RMs / COBAM, CRC FCC COE, and CDD Risk Managers. ,

The original job offer can be found in Kit Job:

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