Yes Bank Ltd
Branch Service Partner - ( COR0000NZ )
Account Opening & Maintenance:
a) Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.
b) Handle corporate customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc.
c) Ensure adherence to process & documentation standards
d) Maintain strict vigilance on the quality of forms and documentation provided.
e) Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
Provide support to relationship managers & product sales managers for servicing corporate clients attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction and ensure fault free servicing and transactions processing for corporate clients and services like trade,CMS,Escrow arrangements,BTI,payments etc
a) Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations.
b) Ensure strong monitoring of all transactions.
c) Assist in follow up on recoveries/dues from the customers- Monitor internal GL & keep reconciliation of accounts updated,Generate MIS reports as applicable
Service & Quality:
a) To ensure that the highest quality service is provided to corporate customers.
b) Ensure that adequate records & data pertaining to corporate customer queries and complaints are maintained for achieving greater process efficiency.
c) Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
d) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed
set quality parameters conforming to the standards.
e) Responsible for offering complete financial solutions to D4 most demanding corporate clients including Trade finance services, cash management BTI, Escrow, IWDW & other simple banking transactions.
f) Provide interface to the channels for all the service quality related issues & Ensure timely escalation of issues impacting business and possible resolutions to address the concerns.
Audit & Compliance:
a) Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective;
b) Attend to any audit findings and resolve them immediately as applicable
a) Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office.
b) Responsible for Branch upkeep & maintenance and control over the cost.
c) Must be thorough with banking processes, regulations & guidelines across
d) Comply with bank policies and procedures to ensure safety and security of
bank's and customer's assets
Minimum 21 to Maximum 28 years
Graduation (Post Graduate preferred)
AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage.
1-6 years of work experience in Banking or Financial Services Organizations
Must have had handled corporate clients in his past experience.
Other Aspects / Skills:-
Should be very proficient with use of Banking Software Systems
Should score at least 6 on 10 in proficiency with MS Excel and
Overall Personality Must be Good & befitting the stature of the role
Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm
Ability to balance various priorities & accomplish multiple tasks in parallel
Primary Location : India-Maharashtra-Mumbai
Work Locations : Yes Bank Tower, Ifc Mumbai
YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapat Marg YES BANK Ltd
Job Description The Incumbent will be responsible for end to end process review for Retail loans & identification of gaps, building necessary control and efficiencies with necessary improvement in th [...]
Job Description Acquisition of Quality CASA (Current Account & Saving Account) Accounts- Qualified & Activated NTB CASA Accounts (In Nos.) Acquisition of Quality Higher CASA variants-Acquisition o [...]
Job Description To introduce & acquire new CA customer in the identified segment and reference generation from the specified catchment To ensure sourcing of quality Trade & Forex led current accou [...]
Job Description Strategic Accounts Leader - ( FIE000002 ) Description Ensures relevant feedback is given to concerned stakeholders like Business, Credit, Operations etc. and work in close colla [...]