Assistant Manager - Managed Services Operations (SBI975)

Assistant Manager - Managed Services Operations (SBI975)

13 May
Tata Communications Ltd

13 May

Tata Communications Ltd


Responsible for planning for new product/service roll out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation and minimum downtime of infrastructure. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Sales Engineering team and analyze internal technical capability to delivery solution.

The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery and customer lifecycle management. Develops solution frameworks, methodology and solutioning to drive standardization of repeat solutioning to ensure reduction in operational cost. Also prepares plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service, defines service realization and SOPs for Service Delivery and resolves escalated issues. Drive technical deployment planning and implementation including installation of operating system, provisioning, network configuration etc. and monitor implementation success.

Level Descriptor


- Experience in managing seven to eight products SIEM/UEBA- DNIF, Threat Intel - RSA, Threat Hunting, Decoy - Smokescreen, Anti phishing - RSA, Anti Malware - ESDS, APT - Trend Micro and any other technologies will be added advantage
- Knowledge and understanding of business processes and information systems of a financial institution
- Monitoring the security environment/appliance/software/service that are critical to the business and IT infrastructure for the solutions in scope
- Responsible for scoped security solution/device administration, solution recommendation, Escalation resolution, maintaining knowledge base, escalation point for device issue resolution, device patch implementation, rule base Management, version upgrades etc.
- Support the security analyst on analyzing the daily reports and other integration with the different solution
- Analysis of extended events, removal of false positives and update of Knowledge base
- Responsible for coordinating with OEM wherever required
- Escalate incident to next level
- Apply investigation techniques to document root cause and impact of detected computer security incidents.
- Ensure SLA are achieved & work proactively to maintain the same
- Keep track of latest threats and vulnerabilities
- Effective follower of industry process and compliance standards

Experience / Skills/Qualifications

- Education Qualification B.E/ B.Tech /BCA/MCA with 3 to 4 years of relevant experience
- Understanding IT environments, Routing & Switching, IP Addressing, Network security
- Relevant 4 years hands on experience in Security solution administration of SIEM/ Security Monitoring and Analytics Tool, User Entity Behavioral Analytics (UEBA), Threat Intelligence Services , Threat hunting services, Decoy Services and Deceptive technologies, Anti-APT, Anti-Phishing Services , Anti-Malware Services and Sandboxing Solution and any other technologies will be added advantage
- Possession of recognized industry certification like CEH/ECIH/CHFI/ any SIEM certification/any FW certification
- Possess an impeccable work ethic and a high degree of integrity
- Good understanding of Information Security domain
- Good Analytical & Problem-Solving skills
- Able to communicate with technical staff/management
- Flexible to work in 24x7 environments

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills


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