Service Supervisor

Service Supervisor

13 May
|
Citibank India.
|
Chennai district

13 May

Citibank India.

Chennai district

- Manage a team of 20 inbound call agents
- Ensure total customer satisfaction on every call handled by team and nil escalations
- Responsible for team metrics like AHT, adherence, VB, Sales and CQ
- Provide timely resolution and customer communication on escalated cases
- Ensuring Process efficiency by achieving nil defects and set targets of call quality
- Motivate/develop team members to meet & exceed unit targets on total satisfaction factor., sales, service
- Adherence to Compliance to InfoSec requirements on service and sales
- Prepare, analyze and action on team performance MIS
- Mentor and develop new team members
- Conduct timely call evaluations to provide development feedback to the team

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- Analytical and strategic approach
- Excellent Product and Process knowledge
- Ability to engage with different Stake holders
- Good people management skills
- Strong problem solving skills and detail oriented

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/13394347/service-supervisor-chennai-district/?utm_source=html

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