EA-267 | Quality Auditor

EA-267 | Quality Auditor

13 May
|
Uber Inc.
|
Secunderabad

13 May

Uber Inc.

Secunderabad

Job Description

Quality Auditor Hyderabad, India

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.


About the Role


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.








We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.


What Youll Do You would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of your responsibilities:

Monitor and check quality for email or phone support for assigned LOB/ region
Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance
Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
Report on weekly quality metrics
Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
Collaborate with APAC AST team for standardized and scalable process
Liaise with various lines of businesses and regions to calibrate audits, implement methodologies and drive performance improvements
Identify root causes and improvement opportunities in training, process and policies
Collect and present data to management and Regional CommOps in reports and weekly business reviews
Provide support in setting up QA process for new launch in BPOs / COEs
Dedicatedly lead project initiatives for quality improvement and process optimization


What Youll Need 1 Minimum Years of Experience


At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/13394535/ea-267-quality-auditor-secunderabad/?utm_source=html

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