Assistant Manager- Application Support

Assistant Manager- Application Support

13 May
|
KPMG India Pvt Ltd
|
Mumbai

13 May

KPMG India Pvt Ltd

Mumbai

Job Description

Roles and responsibilities


We are recruiting for an Assistant
Manager in the Information Technology Support (ITS) team. Working as an Assistant
Manager in this team, your responsibilities will include:


Managing IT Support
Operations of local site as well as remote site and providing assistance to business
users


Possessing specialist knowledge of key
applications and providing technical support to business users


Tracking technical queries to closure and
ensuring incidents / queries are responded to within SLAs


Responsible for ensuring RCA (root cause
analysis) is done for repeat issues and following up with development team to
ensure hot-fix / permanent solution is deployed








Maintaining and updating technical documents and
procedures


Delivering regular trainings of identified
applications to business users


Preparing maintenance plans and managing regular
maintenance of application (backup, security audit, BCP, etc.)


Providing application-wise performance, incident
and utilization reports to management


Ensure consistency and quality of support is provided
by team to all business users within the defined timelines


Liaison with Business Team and Technology team (Infra,
Project, system owners) and ensure Business team gets necessary and adequate
support within SLAs to ensure business is as usual


Drive relationships with key stakeholders and
maintain high degree of rapport with business users, system owners and
additional support teams required for ensuring smooth functioning of application


Essential skills required


Education / professional
qualifications


B.E / MBA / MCA from Tier 1 or Tier 2 College;


Prior Experience:


6 years of relevant
experience in a similar role, particularly in a leading consulting firm will
be preferred


Technical skills


Highly articulate with excellent communication
and presentation skills


Strong administrative skills


Sound working knowledge of Java, Activiti BPM or
any Business Processing Modelling tool


Working knowledge of Database SQL


Experience with managing configurations for
Sharepoint sites


Behavioral / team skills


Performance oriented, objective based work ethos


Ability to work with dynamic requirements


Ability to work under pressure and handle aggressive
timelines


Ability to prioritize tasks effectively


Critical thinking and a solution-oriented
mindset


Ability to communicate articulately and
assertively


Highly effective stakeholder management and
relationship skills


Flexible and able to
operate in the context of different cultures and personalities


Strong Technical/troubleshooting skills.


Ability to manage mid-sized teams including
performance reviews, career planning


Country

India


Location.

Mumbai


Service Line

IT


Job Level

Senior Associate/ Senior Team member


Contract Type

Permanent


Full Time / Part Time

Full Time


About us


Region

EMA


Sub Region

EMA (no sub-region)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/13394770/assistant-manager-application-support-mumbai/?utm_source=html

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