Production support Lead [PE-343]

Production support Lead [PE-343]

13 May

13 May



Job Description

Environment Societe Generale Global Solution Centre (SG GSC), a 100 PERCENT owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

Within Socit Gnrale Global Solution Center,

join as a Application Support Analyst at the Information Technology Department (ITEC), in charge of providing other departments with the Information Systems Support.Based in Bangalore, you will join the Production Services team , which manages the application service delivery support of its users in the Asia pacific and European Regions.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Mission As an Application Support Analyst, you will support the users of the Investment Banking Division on commodities applications.

Among the ongoing day-to-day support of the trading cycle, your main responsibilities will be to:

Ensure the continuity of the business by a strong relationship with the local help desk-support team, the infrastructure teams, and the

other Production Support teams in Singapore, Bangalore, London, Paris and New York

Provide extensive coverage to users in front, middle and back office units

Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.

Make available the knowledge of the local activity by promoting and updating specific documentation

Take part to transversal initiatives across ITEC

Identify improvement axis and lead the automation of manual checks/tasks

Propose transformation of existing processes both for the business or our production services activities

Profile Must have (at least 4 -7 years) L1, L2 Application Support Experience
Should have solid knowledge on Investment Banking - especially on Regulatory & Compliance perimeter) and proven hands on experience
Should have worked on DevOps model and good exposure to agile methodologies.
Preferred to have team handling experience.
Good Knowledge on UNIX based environments along with scheduling tools like Autosys,Ctrl M etc.
Solid exposure on writing SQL queries.
Should have good understanding on ETL process
Ready to work either in Asia Pacific or Europe time zones
Self Starter, Believe in Team work, Take Ownership & Responsibility
Able to demonstrate the experience on automation of manual tasks and checks (preferable)
Preferred to have good understanding on scripting language like Python , Shell ,Perl
ITIL Foundation V3 Certification (preferable)

The original job offer can be found in Kit Job:

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