(VYP-149) - Assistant Manager NCI Operations

(VYP-149) - Assistant Manager NCI Operations

30 Aug
3D India Staffing Research Consulting Pvt Ltd

30 Aug

3D India Staffing Research Consulting Pvt Ltd


Job Description


- Leading a highly energetic team of Team Leaders and Recovery Specialists to collect on charged off credit
- cards
- Ensuring competitive ranking and consistent performance of American express segment/portfolio.
- Monitoring the coaching and development activity carried out by the team leaders to improve the success
- rate of new associates
- Ensuring that the team members are meeting company HRDs of dialer hours, talk/wrap time, number of
- Calls and monthly collection goal
- Ensuring that the team members are diligently meeting the company policies related to quality and
- compliance. To report any non-compliance to management

- End to end Performance Management
- Complete quarterly reviews and updates of existing SOPs to ensure client SLA compliance
- Create SOPs in areas identified as lacking
- Achieve satisfactory or above rating on all client audits

Required Candidate profile

Key result Areas:

- Meeting Client Deliverables
- Driving key metrics to improve performance
- Ensure Compliance and Quality yield is met
- Improving success rate of new associates and reducing attrition
- Ensuring company policies are adhered


- Graduate
- Third Party Collections experience (US) mandatory
- Total 5 years of Third Party Collections experience with 2 years of experience as an Assistant Manager

The original job offer can be found in Kit Job:

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