(VYP-149) - Assistant Manager NCI Operations

(VYP-149) - Assistant Manager NCI Operations

30 Aug
|
3D India Staffing Research Consulting Pvt Ltd
|
Mumbai

30 Aug

3D India Staffing Research Consulting Pvt Ltd

Mumbai

Job Description

ROLE AND RESPONSIBILITIES

- Leading a highly energetic team of Team Leaders and Recovery Specialists to collect on charged off credit
- cards
- Ensuring competitive ranking and consistent performance of American express segment/portfolio.
- Monitoring the coaching and development activity carried out by the team leaders to improve the success
- rate of new associates
- Ensuring that the team members are meeting company HRDs of dialer hours, talk/wrap time, number of
- Calls and monthly collection goal
- Ensuring that the team members are diligently meeting the company policies related to quality and
- compliance. To report any non-compliance to management


- End to end Performance Management
- Complete quarterly reviews and updates of existing SOPs to ensure client SLA compliance
- Create SOPs in areas identified as lacking
- Achieve satisfactory or above rating on all client audits
-


Required Candidate profile

Key result Areas:


- Meeting Client Deliverables
- Driving key metrics to improve performance
- Ensure Compliance and Quality yield is met
- Improving success rate of new associates and reducing attrition
- Ensuring company policies are adhered


REQUIREMENTS


- Graduate
- Third Party Collections experience (US) mandatory
- Total 5 years of Third Party Collections experience with 2 years of experience as an Assistant Manager

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/14546219/vyp-149-assistant-manager-nci-operations-mumbai/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (vyp-149) - assistant manager nci operations
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert