Innoviti Payment Solutions Pvt Ltd
Designation : Key Account Manager
Location : Mumbai/Bangalore/Delhi
Reporting to : AVP Key Accounts
- Understand all existing services being provided to the accounts assigned and develop a P&L; of Innovitis earnings from the account.
- Identify all payment services currently availed by the account from all parties and map out our wallet share against them.
- Map and maintain a database of all stakeholders in the account.
- Create a business plan for a) increasing share of wallet by removing competition and b) creating new business cases for services available with Innoviti but not utilized by the account from any party.
- Review all the reports to be sent out as per key account management process and ensure that any queries related to them are addressed on a timely basis.
- Act as the final point of escalation on service and business issues from the account.
- Act as the sales interface for installations to be carried out any new store of the account or any new roll out to be done to the account for service updates.
- Setup a monthly meeting with account stakeholders to present service and business information, discuss update on initiatives and explore new initiatives that can be taken jointly.
- Interface with Business Delivery to ensure that custom expectations of these accounts can be addressed through appropriate modifications in the service and production line processes.
- Interface with product management to provide them with customer feedback and market intelligence based on interactions with the account.
- Manage all agreements, renewals, pricing changes.
Minimum of 7 years of experience in handling key accounts
Skills and Experience
- Strong business analysis skills
- Open to travel
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