5+ years experience
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding them to training them to governance and reporting and providing continued support
- Work to identify and/or develop up sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Program manage account escalations
- Understand the proposal / presentation objectives and determine the scope of work.
- Source information from relevant internal sources, core team, portals, etc.
- Collating and analysing information logically and producing high quality outputs by deploying standard templates in a timely manner
- Create the document structure as per the RFP/ proposal requirement and discuss with senior team members
- Work with the onshore teams to set-up the repository of the recent client presentations, RFI / RFP responses, marketing collateral, etc.
- Maintain the repository and the tracker to ensure that all recent documents are added regularly
- Create and update standard decks, by scenario, that highlight the best slides that can be leveraged in future presentations, RFx responses, pitchbooks, capability decks etc.
- Ensure that presentations / proposals look professional and attractive to the end client and are developed within stated timelines
- Pro-actively liaise with onshore stakeholders to receive timely feedback that can be leveraged to enhance the proposal / presentation development process
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