[L-414] - Team Leader

[L-414] - Team Leader

14 Nov
|
Yes Bank Ltd
|
Chennai district

14 Nov

Yes Bank Ltd

Chennai district

Job Description

Team Leader - ( CON00001G )

Description

Job Responsibilities:


Lead staff of 15-18 call taking officers

Focus on Service Quality and Customer Satisfaction by proactive escalation handling

Motivate employee performance and continuously develop talent though encouragement, feedback and coaching

Lead by example and foster a culture of accountability, integrity and respect amongst team members

Participate in recruitment for the department and ensure retention of quality employees

Responsible for achieving team performance targets: productivity, quality and customer satisfaction.

Ensure sales productivity for every individual agent within the team by driving objectives specified by business




Qualifications

Qualifications :

Graduate/Post Graduate from a recognized university


Primary Location : India-Tamil Nadu-Chennai


Work Locations : Noc Chennai

INCUBATION CENTRE TOWER-B, ONE INDIABULLS PARK,

CHENNAI 600053


Job : Team Leader

Organization : Contact Center

Schedule : Regular

Shift : Standard


Job Type : Full-time

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/15245216/l-414-team-leader-chennai-district/?utm_source=html

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