[L-414] - Team Leader

[L-414] - Team Leader

14 Nov
Yes Bank Ltd
Chennai district

14 Nov

Yes Bank Ltd

Chennai district

Job Description

Team Leader - ( CON00001G )


Job Responsibilities:

Lead staff of 15-18 call taking officers

Focus on Service Quality and Customer Satisfaction by proactive escalation handling

Motivate employee performance and continuously develop talent though encouragement, feedback and coaching

Lead by example and foster a culture of accountability, integrity and respect amongst team members

Participate in recruitment for the department and ensure retention of quality employees

Responsible for achieving team performance targets: productivity, quality and customer satisfaction.

Ensure sales productivity for every individual agent within the team by driving objectives specified by business


Qualifications :

Graduate/Post Graduate from a recognized university

Primary Location : India-Tamil Nadu-Chennai

Work Locations : Noc Chennai


CHENNAI 600053

Job : Team Leader

Organization : Contact Center

Schedule : Regular

Shift : Standard

Job Type : Full-time

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: [l-414] - team leader
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert