Yes Bank Ltd
Branch Service Partner - ( SER0001G3 )
1. Account Opening & Maintenance:
Run the processes for account opening, account maintenance & account closure related formalities as per YBL process
Handle customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
Maintain strict vigilance on the quality of forms and documentation provided
Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
2. Transactions Related:
Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.
Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
Ensure strong monitoring of all transactions
3. Service & Quality:
Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
Play a pro-active role in new products, processes or systems roll out impacting the clients
Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
Ensuring collection of CSS forms on periodic basis and sent to NOC.
Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.
4. Audit & Compliance:
Responsible to follow all process, policies as per guidelines & audit rating of the branch
Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
Attend to any audit findings and resolve them immediately as applicable
Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office
Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.
Manage Local Vendors /agency relationships to ensure smooth execution of transaction
Responsible for Branch upkeep & maintenance and control over the cost
Must be thorough with banking processes, regulations & guidelines across
Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets
Primary Location : India-Karnataka-Bangalore Metropolitan Area
Work Locations : Malleswaram
Ground and First Floor Plot No. 93 2nd Sampige Main Road 7th Cross Road Malleshwaram Bangalore Karnataka - 560003.
BANGALORE METROPOLITAN AREA 560003
Job : Branch Service Partner
Organization : Branch Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
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