[KTY-812] Officer/Analyst - Technology & Operations

[KTY-812] Officer/Analyst - Technology & Operations

14 Nov
Standard Chartered Bank Ltd
Chennai district

14 Nov

Standard Chartered Bank Ltd

Chennai district

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Working in a 24 hours centre for FRSC, Chennai/Bangaluru.

Ensure that alerts are monitored and actioned on a case to case basis with minimum customer impact.

Timely blocking of compromised and fraudulently misused cards and follow guidelines.

Timely blocking of card for suspicious activity to mininimse fraud loss.

Identify emergining fraud trends and suggest for possible rule changes/implementation.

Timely update of the cards into Visa / MasterCard exception and account files wherever required

Confirmation of suspicious transactions with customers and unblocking of card.

Timely communication of key information and trends to Supervisor / Top Management.

Report generation/ reviews, customer call backs and other activities are completed within TAT

Maintenance and archival of all department documents including various fax requests.

Our Ideal Candidate

A good understanding of systems / procedures

An understanding of the risk involved in various transaction types and cardholder profiles

Apply now to join the Bank for those with big career ambitions.

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