Business Relationship Manager | (S19)

Business Relationship Manager | (S19)

14 Nov
Sify Technologies Ltd
Marathi, Maharashtra

14 Nov

Sify Technologies Ltd

Marathi, Maharashtra

Job Description

Category Sales & Business

Location(s) Mumbai

Job Description 1. New Business in existing account for Telecom Biz (VPN / MPLS / Internet) as well as DCS
2. Revenue Assurance / protection for existing client for all services / BU
3. Client Retention
4. Tracking Project Delivery & Support escalations
5. Maintaining good relationship & Customer Satisfaction
6. Churn Management
7. End to End customer life cycle management
8. Build strong relationship with key persons within the concerned business organizations
9. Achieve allocated sales and revenue targets
10. Technical service reviews with clients and mitigation problem areas

SLA / OLA compliances and suggesting actionable wherever applicable for NOC
12. Process orientated and implementing industry best practices as and when required
13. Ensure overall customer satisfaction by enabling required Sify resources to the customer.

14Identification of Repeat complaints, Workout a permanent fix & implement with the help of other teams
15. Ensure customer service review for all the strategy accounts and assigned named accounts.
16. Develop and negotiate service level agreement for the customers.
17. Customer Relationship Building /Account Management, Relationship building with all key stakeholders who interact with SIFY.
18. Meeting with decision makers like head of IT /CTO across all the Regions.
Call report updated daily / weekly in SFA
19. Providing MIS and Competition information
20. Updating all customer records and transactions through SFA.
21. To ensure proposal and customer communications are professional and of high quality.
22. Co-ordinate with delivery team & collection team and ensure time lines.

23Order Booking Target Achievement through new products, up-selling and cross-selling in existing accounts

Experience 6

Skills / Knowledge UG:Any Graduate Any Specialization

PG:Any Postgraduate Any Specialization, Post Graduation Not Required

Doctorate:Any Doctorate Any Specialization, Doctorate Not Required

Candidate should have worked in similar industry.
Relevant experience of handling existing customers with upselling and cross selling is desired.

Candidates from Mumbai / Navi Mumbai only.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: business relationship manager | (s19)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert