[Z370] | Assistant Manager

[Z370] | Assistant Manager

14 Nov
Pune Division

14 Nov


Pune Division

Job Description

Application operation of Amdocs Ensemble CSM module (Customer Management), SIMand Number Management, Mobile Number portability management and UPS.
Solve incident & problemtickets and work orders from the 1st level and other departments
Correctionof erroneous data by manual intervention and workarounds
Addressing, coordinating and tracking the removal of the causesof faults
Should also accomplish on call support for system during peak times
Should be able to handle job failuresand provide quick workarounds

Ensure correct, timely and complete availability of CSM, SIM and NM, MNP and UPS systems and all southbound subsystems (Incident- and problem-management)
Write complex Shell Scripts

Write complex PL/SQL script to correct erroneous data
Work on service-requests tickets from the user departments
Interfaces tonetwork-, development- and reference data-department
Teamwork in an international team
To come up with ideas to enhance the existing system


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