VODAFONE ESSAR LIMITED
Vodafone IndiaService Private Limited (VISPL) is a Shared Service s Centre, fully owned, operated, and controlled by Vodafone Group PLC largest a nd one of the most geographically diverse telecommunication companies.
We provide a complete suite of Technology, Finance, and BPO sourcing soluti ons with a relentless focuson providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Cente rs located in Pune & Ahmadabad.
AD/Messaging Ope rations Specialist acts as contact for all newly joining OpCos and suppo rts a smooth transition of their legacy systems and processes onto the newGlob al platform.
Highly customer focused individual
Self- driven towards defined goals
Accurate and liable
Capableof working structu red even in virtual teams and at times of heavier workload
Willingness to sup port a 24 x 7 business critical service (e.g. on call support)
Role of the Messaging OperationsSpecialist is: To perform all relevant operational duties for AD & messaging operation sin a large and complex heterogeneous environment. You have to setup, maintain, and operate the different messa ging environments as part of 2nd- and 3rd-Level-Support team.
ESSENCE OF ROLE- Key Accountabilities
Day to Day Operation and Reporting
A passion towork with a result oriented team
Good organizational, communication and documentation skills
Participate in on-call rotation, perform regular maintenance work on the AD Messaging IT platform
Open/Handle with trouble incidents, perform 2nd level support
Document incident solutions in the Remedy support system
Develop and implementworkarounds, ensure stability of service
Analyse root causes, generate sustainable solutions
Initiate 3rd Level support and perform functional escalations if necessary (including the involvement of different suppliers)
Track resolution/solution from engineering/IT partners
Supportthe migration of local OpCos and legacy Systems
Interface to OpCos IT responsible providing Expert Support during the migration phase to local Service Desks & to involved Migration teams on local and global site
Migration planningand readiness check to allow the migration of further users and services following in next waves
Tracking and reporting of all migration related incidents
Ensuring smooth migrations and positive user perception
Identify possible service improvement potentials
Specify and transfer identified improvement potentials to pro-active actions and conduct implementation
Analyze, prepare, test and implement optimizations
Check productive parameters against specifications
Initiate simulations or load tests to improve the systems
Monitoring & Support
Check and Report about Platform Status
Provide support by solving tickets fromfirst and second line service desk customers as required
Helping in implementing and maintaining standards
Ensure compliance with all Group and VISPL InfoSec standards
Support and implement VISPL InfoSec policies.
Ownership for SOX and PCI DSS requirements
Ensure security standards are applied to the platform
Strong customer focus and a passion for quality
Strong comm unications skills with the ability to explain complex technical subjects, issue s, andrisks in a concise and structured way
Good reporting skills
Fluent in spoken and written English
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