TW-753 | Assistant Manager

TW-753 | Assistant Manager

14 Nov
Pune Division

14 Nov


Pune Division

Job Description

Vodafone IndiaService Private Limited (VISPL) is a Shared Service s Centre, fully owned, operated, and controlled by Vodafone Group PLC largest a nd one of the most geographically diverse telecommunication companies.
We provide a complete suite of Technology, Finance, and BPO sourcing soluti ons with a relentless focuson providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Cente rs located in Pune & Ahmadabad.

AD/Messaging Ope rations Specialist acts as contact for all newly joining OpCos and suppo rts a smooth transition of their legacy systems and processes onto the newGlob al platform.


Highly customer focused individual

Self- driven towards defined goals
Accurate and liable
Capableof working structu red even in virtual teams and at times of heavier workload
Willingness to sup port a 24 x 7 business critical service (e.g. on call support)
Fluentin English

Role of the Messaging OperationsSpecialist is: To perform all relevant operational duties for AD & messaging operation sin a large and complex heterogeneous environment. You have to setup, maintain, and operate the different messa ging environments as part of 2nd- and 3rd-Level-Support team.

ESSENCE OF ROLE- Key Accountabilities


Day to Day Operation and Reporting

A passion towork with a result oriented team

Good organizational, communication and documentation skills

Participate in on-call rotation, perform regular maintenance work on the AD Messaging IT platform

Open/Handle with trouble incidents, perform 2nd level support

Document incident solutions in the Remedy support system

Develop and implementworkarounds, ensure stability of service

Analyse root causes, generate sustainable solutions

Initiate 3rd Level support and perform functional escalations if necessary (including the involvement of different suppliers)

Track resolution/solution from engineering/IT partners


Supportthe migration of local OpCos and legacy Systems

Interface to OpCos IT responsible providing Expert Support during the migration phase to local Service Desks & to involved Migration teams on local and global site

Migration planningand readiness check to allow the migration of further users and services following in next waves

Tracking and reporting of all migration related incidents

Ensuring smooth migrations and positive user perception


Migration Optimization

Identify possible service improvement potentials

Specify and transfer identified improvement potentials to pro-active actions and conduct implementation

Analyze, prepare, test and implement optimizations

Check productive parameters against specifications

Initiate simulations or load tests to improve the systems


Monitoring & Support

Check and Report about Platform Status

Provide support by solving tickets fromfirst and second line service desk customers as required

Helping in implementing and maintaining standards



Ensure compliance with all Group and VISPL InfoSec standards

Support and implement VISPL InfoSec policies.

Ownership for SOX and PCI DSS requirements

Ensure security standards are applied to the platform

Strong customer focus and a passion for quality

Strong comm unications skills with the ability to explain complex technical subjects, issue s, andrisks in a concise and structured way

Negotiating skills

Good reporting skills

Fluent in spoken and written English

The original job offer can be found in Kit Job:

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