VODAFONE ESSAR LIMITED
Executive - Enterprise Digitial , Cloud, SAAS , Sales Force, & Sales App lication. (Telecom BSS) Niche - Digitial , Cloud, SAAS , Sales Force, &S; a l es Application. -Senior SME - Resolve tickets as per SLA and KPI's for Ente rp ri se CRM &/or Sales Commission applications - Provide support for ticke t a nal ysis, operational work around and problem tickets - Monitor Enterprise CRM & ; Sales force application process - Daily Report generation monitoring and trig gering in case of failures. - System health check and pro-active res tarts . - Co nfiguration. - New filenamemodification in flows - Daily & we ekly & amp; mo nthly task, health checks, monitoring, housing keeping activitie s,
& ; proact ive restarts - Troubleshooting & resolving all incidents, service request, Problem & trouble tickets assigned as per agreed SOPs. - E xperienc e with te lecom application domain for min 3 years - Expert of ITIL/IT SM proces ses. -Stro ng Skills of Unix & PL/SQL "
"- Deliver on assigned troubleshooting & incidents, service request, Pro blem & trouble tickets - Ensure SOPs are upto Date "
"Application support any one of Enterprise Digitial , Cloud, SAAS , Sales Fo rce, & Sales Applicatio, BI/BO applications across Telco's"
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