Job Description: Catering to service/product needs for an ultra-premium segment of YBL customers.
Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100 PERCENT adherence to product and process)
Ensuring Nil Customer complaints
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/up-selling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality.
Key Skills: Computer skills:
Conversant with MS-Office & working knowledge of contact center systems
Retail Asset System (FINONE),
Lead Management systems, Vision Plus.
Excellent Business Communication skills. Multilingual skills will be a plus.
Good numerical, analytical & problem solving skills.
Experience in BFSI and Travel
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