Job Description: Post-Graduate degrees in Management/Computer Science/Information Technology/ M.Tech. from a premiere institute
Certificate inITIL v3, Project Management, IT Technology Service Management are desirable.
Must have at least12 years of demonstrated relevant experience in IT services
Should have experience in managing large IT project implementations of more than 200 Crore value across all stages from design till steady state operations
Should have experience in management of at least one major transition project
Should have experience in end-to-end management of one e ?commerce project either in house or for a third party
Experience in working on large-scale distributed and heterogeneous IT systems preferred
Identified as Key Profile
Shall be deployed on-site full time for the duration of the project in Delhi
Responsible for delivery of MSP Technology services across all and shall be solely responsible for Quality of Services offered by the Project
Shall coordinate efforts of all agencies associated with the MSP (sub-contractors, consortium partners) in delivery of these services
Shall coordinate the efforts of Managers and Consultants of Technical Services , wherever required
Shall monitor and ensure adherence of MSP to all specified service level agreements of technical services track
Lead, supervise and oversee the day-to-day activities of various business service teams to ensure specified Service Level Agreements are met
Shall be responsible for implementation of continuous improvements in Technical Services Unit and achievement of Key Performance Indicators and deliverables specified by Project
Shall participate in all key Project review and Steering Committee discussions and implement all decisions jointly taken and signed off
Convene Project Review Meetings of the Business Services Unit and update the Project Management dashboard on continuous basis.
Shall coordinate with Business Service Unit, Application Development Unit wherever required.
Key Skills: Excellent Communication skill
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