Job Description: Market Assessment and Business Development
? Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities.
? Works towards maintaining and enhancing relationships with key customer accounts and ensure maximum collections.
Superior Customer Service
? Visits customers basis allocation received and collect overdue payments by building relationship either through field visit or by calls.
? Provides the necessary intensity for high ticket accounts and ensure delinquency is cured.
? Handles customer escalations and provide resolution.
? Know the products like SME Secured / Unsecured lending i.e. Cash Credit,
Overdraft Facilities, DLOD (Dropline Overdraft) facility, Term Loan and Trade Products like LC, BG.
? Works closely with agencies and other executives for timely resolution of accounts.
Documentation and Compliance
? Completes all documentation and CRM updating to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, and process compliance.
? Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.
Key Skills: Excellent Communication skill , 2 Years experience in Collections , relationship building
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