[YL-930] Senior Trainer - Appliances

[YL-930] Senior Trainer - Appliances

14 Nov

14 Nov



Job Description

Why are we building UrbanClap?

Organised service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganised market fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today,

if the frictions in user and professionals journeys are removed and the experiences made more meaningful and joyful.

UrbanClap is a services platform, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardisation, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million service professionals. The key industries that we are going to organize over the next few years include home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuitions, photography & events, packing & moving etc.

Job Responsibilities Plan and implement an effective training curriculum
Define & manage training module and infrastructure in the city to sharpen professionals training, application & business skill
Manage the training process for the entire supply of professionals
Work on improving quality of professionals by constantly tracking their performance and conducting training sessions to improve their skills continuously
Pro-actively collaborate with cross functional internal partners across categories to execute city wide projects
Own customer experience metrics entirely, manage escalations and enhance lifetime of professionals on the platform

Job Requirements 15 years of work-experience in Consumer Electronics industry
Should be fully aware on technical know-how & troubleshooting of Major Consumer Electronic Goods - Air Conditioner, Refrigerator, Washing M/C & Microwave
10 years of experience in handling & training a team
Min. Diploma/B.Tech in Electronics/Mechanical/Instrumentation
Solid ability to conduct different types of interviews & Appliance Repairs
Test (structured, competency-based, stress etc.
Proficient in Computer Usage especially Microsoft Office
Should be comfortable for short trips to assist different cities as and when required

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