Operations Manager, Global Production and Research (TJ168)

Operations Manager, Global Production and Research (TJ168)

14 Nov

14 Nov



Job Description

As a Strategic Alliances Manager, you will manage customer and vendor relationships to provide production, graphics and research support to BCG's offices worldwide. You will be responsible to support two work streams

Lead the Global Production team in establishing, maintaining and growing long-term relationships with vendors
Directly manage business research service providers supporting Knowledge and Data Research Services functions

You will provide support to the organization by troubleshooting and serving as the escalation point for customer service issues.

You will also liaise with internal customers and help them to achieve greater success by learning about their business and customizing solutions for their needs.

This is an extremely high profile position and you will be required to run an effective organization and manage significant change in Supplier Risk Environment. You must have the ability to manage Senior Partners within the consulting business and will also need to develop strong relationships and influence at the c-suite level including CFO, CRO, CIO, CISO, General Counsel and Regional COOs

As Strategic Alliances Manager, you will bring world-class sophistication to our activities on a consistent basis and will:

Develop and support long-term supplier relationships; continuous improvement of internal controls and processes (collaborate with Risk, IT/InfoSec, Legal)
Build and manage offshore production teams and ensure appropriate oversight and controls are in place
Partner with Knowledge, Data and Research Services, regional Visual Services and Design Studio teams to continuously identify new areas of collaboration with outsourcing partners thus driving efficiency
Liaise and be the point of contact between BCG worldwide staff and Global Production (design) and Research suppliers (KPO)
Explore opportunities to collaborate with BCG knowledge and research teams e.g. optimize investments in non-billable content support, transactional data request services, expand geographic service scope/footprint for BCG. Language coverage etc.
Explore opportunities to collaborate with BCGs advanced design studios and creative advisors e.g. scaling-up new design/production streams once the concept is validated and demand established
Be responsible for establishing internal, and approving external policies, including IT security standards, house style at, processes and templates to ensure compliance.
Focus on vendor performance metrics on technical, process and business outcomes, define and hold strategic vendors to higher performance standards and drive continuous improvement.
Develop vendor scorecards and dashboards in order to present relevant data tailored to the vendor
Track continuous quality management and external benchmarking on improvements in the offering
Be responsible for managing vendor/partner relationships, for example, contract and commercial terms and conditions
Develop and implement concepts to improve service levels/offerings and internal processes
Understand the research and production supplier landscape, in order to segment the risk profiles against the international scope of vendors
Provide innovative, creative insights through introduction of new tools, technologies and processes
Conduct regular on-site audits of existing vendors and evaluate and report back on potential new vendors, identify applicable risks, report findings, metrics, follow-up items, and action plans (travel required)
Design and deliver train-the-trainer style training courses, provide guidelines on evaluating vendor staff to BCG standard


You must have a background in back office business operations, preferably support with PowerPoint, DTP production, business research, analytics etc. Your experience & judgment to plan and execute goals will be important hence, you will be expected to have a wide degree of creativity and latitude. You should also have experience in motivating, energising and driving the performance of the team.

As a candidate, you must have:

Strong experience in managing third-party vendors, in-depth sourcing and commercial expertise
Solid experience in one or more business support functions - design and production, business/market research, Analytics, Expert Networks etc.
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCGs values and culture
Experience in working successfully within a complex matrix structured organization is essential
It is necessary to have the ability to understand and manage complex reporting relationships and incorporate multiple cultures
Ability to work remotely and autonomously.


Bachelor's degree in Business, Supply Chain, Engineering (or other related degree programs), MBA preferred
10 years experience working directly with offshore vendors, preferably in service management, BPO, KPO environment
In-depth knowledge and experience of strategic sourcing processes, organization, and technologies required
At least 5 years experience with strong experience in team management


Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: operations manager, global production and research (tj168)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert