DNW19 Infrastructure Specialist

DNW19 Infrastructure Specialist

15 Jan
UST Global Pvt Ltd
Pune Division

15 Jan

UST Global Pvt Ltd

Pune Division

Job Description

Infrastructure Specialist - ( SO00058741-1-1-1 ) UST Global is a private high growth organization headquartered in Orange County California and is a leading provider of Advanced Computing and Digital Services for Global 1000 companies worldwide. Our next-generation digital consultancy is the ideal place for you to grow your career. Are you up for the challenge? Read on!



Play a Key role within the new 24 7 Operations Command and Control Centrebased in Maidenhead. Oversee and drive the diagnosis, root cause and fix of middleware incidents.
Manages, maintains, supports and improves the Maersk IT Support, Operations,

andEngineering department s ability to respond to incidents across the entirety of the IT Middleware estate. Undertakes root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence. Responsible for restoring middleware elements that ensure SLA targets are met to provide a consistent servic
Incident management Actively monitor inbound incident reports in the Maersk Service management tool and triage by business impact. Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact. Document, communicate and log follow up actions for later triage, prioritisation, and action to avoid recurrences. Serve as an Incident Management escalation point when called upon.
- Demonstrable experience in a fast paced operations environment.
- Proven experience gained in a similar role, within a large global enterprise organisation. Proven abilities to communicate with key stakeholders across the business and IT.
- Proven expertise in major incident management, ideally within large regional or global companies
- Proven Service Management background, based on ITIL principles and practices Working knowledge of both a physical and VM server environment

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