Systems Support Analyst 1 P326

Systems Support Analyst 1 P326

15 Jan
Wells Fargo India Solutions Pvt Ltd

15 Jan

Wells Fargo India Solutions Pvt Ltd


Job Description

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview
Enterprise Function Technology within the Enterprise Information Technology (EIT) business is responsible for supporting Enterprise Data technology, Enterprise technology initiatives related to messaging & collaboration, risk technology, corporate systems data, and various internal systems and tools.

About the Role

This is a 24*7 Production Support role, involving monitoring of Batch Jobs, Mailboxes, Reporting application or batch failures to the next level or any other relevant teams like Infra structure or DBA or Business. Perform troubleshooting for issues reported and does root cause analysis for recurring issues. Suggest process improvements and implement automations wherever possible to reduce manual interventions.


The candidates should have a strong focus on ITIL process and should have extensive knowledge working on Application PROD support. The candidate should also possess extensive knowledge of debugging the issues, managing EACO/Bridge line calls in timely basis. Additional responsibilities includes
Provide application / project teams with high level of technical expertise.
Batch Monitoring
Provide on-call support for applications running in the production environment.
Effectively communicating technical and non-technical issues with the business and other technology user groups.
Automation scripts

Essential Qualifications

3-4 years of strong experience on Application PROD support.

Good Knowledge in ETL Tools (Abinitio/talend/Informatica) and Scheduling tools (Autosys preferred)

Responsible for product/technical support

Excellent problem determination and problem-solving skills

Must be able to cope under pressure and work to stringent timelines

Have a technical background in troubleshooting production issues related to ETL.

Ability to get to the heart of complex issues

Analyze, update and contribute pointers for automation etc.

Ability to work independently on routine duties or projects with general instructions on new assignments.

Effective communication and collaboration skills to interact with clients (business and technical audiences).

Demonstrate solid analytical programming and problem solving skills including software operation diagnostics

Desired Qualifications

Good to have knowledge on monitoring tools like ITRS, App Dynamics, etc.,

Ability to handle issues call and engage required teams and drive for result/fix.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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