Provide the highest level of hospitality for all Food & Beverage Services.
Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Continuously delight the customers by offering trend setting and innovative products and services.
Ensure the delivery of all orders while maintaining a high quality of service, guest satisfaction in all Food & Beverage services.
Supervise and control all outlets to the required standards, within agreed budgetary limits and parameters of the law.
Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Plan, forecast and budget the revenues and costs for the Food & Beverage department.
Ensure that the company and statutory hygiene standards are maintained in all areas.
Organize food festivals and also develop guest loyalty and retention programmes.
Prepare the annual business plan for the department.
To be fully conversant with all statutory requirements regarding food and beverage operations.To monitor food and beverage cost, set prices and analyze financial performance.
Prepare and submit in the required format all information necessary for budgeting timeously and accurately.
Insure that all expenses: food cost, beverage cost, labour cost and other expenses are within budgetary limits
To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
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