J.P. Morgan is a leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets.
We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
Consumer and Community Banking (CCB) is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Analytics Centers (GACs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide strategic data and analytics support across all lines of business and the corporate functions.
The role of business analytics associate includes conducting analysis and evaluation to identify solutions to moderate to complex business problems. Supports implementation of business strategy and goals through the collection, analysis, review, reporting, documentation and communication of business needs and requirements. Manipulates data for quantitative analysis or research to support the business or function in identifying problems and solutions. Duties may also include generation of regular and special reports and recommendation of changes in methods or procedures to increase efficiency and productivity.
Specific Domain Description
The candidate must possess a strong analytical and problems solving skills and demonstrate experience in developing performance analytics, forecasting and efficiency improving as well as process control solutions for Auto Finance business domain. The ideal candidate will possess JPM or similar financial services institutional data and system knowledge, technical skills, an understanding of data science and a commitment to producing high quality results.
Specific responsibilities will include the following:
Gathers, inputs and manipulates data for routine/standard business and/or financial analysis and reporting purposes
Conduct business process, comparative and loan portfolio performance analysis and provide actionable business insights
Validates accuracy of data and assists with report preparation
Helps solve problems and may distribute reports to internal and external audiences
Articulates the results of the analyses in reports, presentations, and recommendations to key stakeholders
Functions as a lead contributor with advanced knowledge of area of specialization and significant exposure to broad department activities
Conflict resolution, change management, influencing, project management, delegation and coaching skills
Ability to drive risk and control agenda
Develop knowledge of business process and procedures and business applications
Subject matter expert within function
May be required to have business-specific skills or certification
5+ years of experience in business analysis, reporting, data visualization, quant analytics or modeling
Excellent command of the SQL language and technical understanding of common RDBMS systems; (e.g. Teradata, Oracle)
Experience with big data transformation and wrangling tools and languages such as Alteryx, Python, Trifacta, Spark, Scala, etc.)
3+ years’ experience in reporting and end-user business intelligence tools such as Tableau, QlikView, Business Objects, Cognos and interface with big data and other data other platforms/sources
Knowledge of version control tools and processes (e.g. Subversion, Git Bitbucket )
Ability to understand business needs, diagnose performance issues, and develop recommendations through combination of data analysis and business critical thinking
Advanced PC Skills, Word, PowerPoint, and Excel (graphs, charts, formulas etc.)
In-depth knowledge of consumer and wholesale banking data
Familiarity with current analytical techniques, e.g. regression, decision trees, segmentation techniques, etc.
Strong written and verbal communication skills.
Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business priorities and perform well under pressure
Assure the integrity of data, through extraction, manipulation, processing, analysis and reporting.
Detail oriented coupled with the ability to show initiative, good judgment, and resourcefulness.
Must possess the ability to work and research/resolve issues independently while sharing best practices and knowledge with colleagues
Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives
Prior experience in collection strategy, loss forecasting, marketing, portfolio performance analysis, risk management working in US Auto Finance (Loan and/or Lease) industry would be a preference.
Knowledge of Chase Auto Finance systems (ALA, ACAPS, CALS) is a plus
The candidate must have an educational background in Accounting, Finance, Business Administration, Statistics, Mathematics, Computer Science, MIS, or a related discipline. In addition, the candidate must have a minimum of a Bachelor’s degree with 5 years of experience or a Master’s degree with 3 years of experience
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J.P. Morgan is a leading global financial services firm, established over 200 years ago: We are the leader in investment banking, financial services for consumers and small businesses, commercial [...]