Associate Technical Support Engineer (P-878)

Associate Technical Support Engineer (P-878)

15 Jan
Bangalore Rural

15 Jan


Bangalore Rural

Essential duties and responsibilities include the following.

Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

- Deliver professional, courteous, and timely communication to customers
- Diagnose and troubleshoot issues to resolve or escalate cases
- Document and track cases using CRM tool
- Collaborate with peers and colleagues to best serve needs of customers
- Stay current on all key support topics, including product knowledge and required technical and customer support skills
- Meet and exceed all expectations and established benchmarks

- All other duties as assigned

Qualifications include:
0-2 years’ experience in a technical support role
0-2 years’ experience in a customer service role
Proficient in Microsoft Office suite
Salesforce and/or prior CRM experience preferred
Strong technical aptitude
Strong time management skills
Strong verbal and written communication skills
Exemplary customer service and conflict resolution skills
Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
Ability to maintain positive attitude and foster a collaborative and unified work environment
Associate’s degree or equivalent work experience
Willing to work in Shifts and in 24X7 work environment

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