Associate Technical Support Engineer (P-878)

Associate Technical Support Engineer (P-878)

15 Jan
|
PowerSchool
|
Bangalore Rural

15 Jan

PowerSchool

Bangalore Rural

Essential duties and responsibilities include the following.

Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies


- Deliver professional, courteous, and timely communication to customers
- Diagnose and troubleshoot issues to resolve or escalate cases
- Document and track cases using CRM tool
- Collaborate with peers and colleagues to best serve needs of customers
- Stay current on all key support topics, including product knowledge and required technical and customer support skills
- Meet and exceed all expectations and established benchmarks


- All other duties as assigned

Qualifications include:
0-2 years’ experience in a technical support role
0-2 years’ experience in a customer service role
Proficient in Microsoft Office suite
Salesforce and/or prior CRM experience preferred
Strong technical aptitude
Strong time management skills
Strong verbal and written communication skills
Exemplary customer service and conflict resolution skills
Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
Ability to maintain positive attitude and foster a collaborative and unified work environment
Associate’s degree or equivalent work experience
Willing to work in Shifts and in 24X7 work environment

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/15873399/associate-technical-support-engineer-p-878-bangalore-rural/?utm_source=html

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