BF65 - Client Service Associate (US Voice Process) - Night Shift

BF65 - Client Service Associate (US Voice Process) - Night Shift

15 Jan
|
Cvent
|
Gurgaon district

15 Jan

Cvent

Gurgaon district

What You Will Be Doing

Demonstrate detailed product knowledge when assisting clients to streamline their sourcing process
Reviewing clients’ accounts and conducting periodic audits for the cordial relationships with the clients
Create RFPs (Request for Proposals) for the clients to streamline their sourcing process
Interacting with the clients over phone/emails to help them maintain their accounts/databases
Will be involved in estimating project execution time, deadlines, procedures etc.
Document all communication with the client in Cvent’s CRM software
Strive to meet weekly performance metrics as well as quarterly performance assessments

What You Will Need for this Position



Excellent communication skills (verbal and written).
Experience in process that involves working on Custom tasks & Projects – preferably travel & hotel background.
Strong business acumen, ethics and high integrity
Experience in working on Microsoft Excel 2007 / 2010.
Candidates should be ready to work night / late night shifts
Candidate must rank within the top 20% of their present team
Must be articulate, organized, detail-oriented and have the ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team
Should have 3-5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients.

What You Will Be Doing

Demonstrate detailed product knowledge when assisting clients to streamline their sourcing process
Reviewing clients’ accounts and conducting periodic audits for the cordial relationships with the clients
Create RFPs (Request for Proposals) for the clients to streamline their sourcing process
Interacting with the clients over phone/emails to help them maintain their accounts/databases
Will be involved in estimating project execution time, deadlines, procedures etc.
Document all communication with the client in Cvent’s CRM software
Strive to meet weekly performance metrics as well as quarterly performance assessments

What You Will Need for this Position

Excellent communication skills (verbal and written).
Experience in process that involves working on Custom tasks & Projects – preferably travel & hotel background.
Strong business acumen, ethics and high integrity
Experience in working on Microsoft Excel 2007 / 2010.
Candidates should be ready to work night / late night shifts
Candidate must rank within the top 20% of their present team
Must be articulate, organized, detail-oriented and have the ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team
Should have 3-5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/15873505/bf65-client-service-associate-us-voice-process-night-shift-gurgaon-district/?utm_source=html

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