Application Support | [PQ-614]

Application Support | [PQ-614]

15 Jan
JPMorgan Chase
Bangalore Rural

15 Jan

JPMorgan Chase

Bangalore Rural

The candidate will form part of a team providing support for JP Morgan’s FX electronic trading plant. The team are
responsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses a deep
technical understanding utilising such skill sets on a day-to-day basis in a hands-on manner. The team is global with a
follow-the-sun approach and a requirement to provide weekend cover on a rota basis. This is a front-office facing role and
necessarily requires flexibility.
Business Engagement

- Establishes working relationships with
- Sales and Trading users and management in the region.
- Application Developers working across the eFX space.

- ETI – eTrading Infrastructure
- Candidate is expected to develop a deep subject matter experience of JP Morgan’s eFX plant in its entirety including

both technical and business aspects.

- Able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management

- Contributes in service improvement programmes with particular focus on prevention of recurrence in incident root cause.
- Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research

and analysis of trends, root causes, and business impact

- Develops and utilises appropriate tools to perform work

Continuous Improvement

- Takes a lead on platform improvement initiatives – including Performance, Stability and Resiliency.
- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
- Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence


- High customer satisfaction scores
- Resolutions of incidents in a timely and effective manner
- Improvement of overall quality and level of service, maximising service availability levels
- Continuous increase in percentage of calls resolved by operate team
- Strong knowledge of cash and derivative products, ideally within FX
- Demonstrable experience of supporting a low-latency business
- Able to apply understanding of product set and trading to the role
- Strong understanding of investment banking business process
- Strong communications skills
- Perl / Unix / Unix scripting

Skills Desired

- Experience of supporting external / internet facing applications.
- All round UNIX / Linux / Windows skills. Able to read and interpret / diagnose scripts in the event of failure.
- Experience of using databases such as Oracle / Sybase for queries.
- Python (Highly desirable)
- Exposure to 29West / Informatica ULLTRA low latency messaging
- Experience of using Corvil monitoring outputs
- Experience of configuration and usage of Geneos monitoring platform

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: application support | [pq-614]
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert