Job Title: Operations Delivery Manager
Primary Skill: Service Operations Management
Secondary Skill Service Operations ODM OL
The Operations Delivery Manager is accountable for delivering the run services towards a client or a specific set of clients.
The ODM has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects
An ODM can be responsible for the services from one SL or for the delivery of multiple SL services as lead cross SL
ODM for a client depending on the situation
There can be multiple ODM s for a client but there is always one lead ODM in order to ensure ownership of the end to end delivery of corss SL services In his role the ODM ensures that the sub service lines deliver according to the SLA as well as managing the delivery of non standard client specific services
Delivery Deliver services according to SLA and day to day management of all service delivery activities
Ensure consistency of delivery approach consistent with SL strategy, manage Major Incidents client alert
Develop and maintain SIP SQP
Transition to run sign off
Drive the identification of operational cost efficiency savings
Supplier third party management SLA services
Promote new service propositions to improve or extend the services to the client
Contract SLA Contract obligations
Review and update SLA impact assessment of contract changes on service provision
Financial Achieve productivity cost efficiency savings.
Prepare SLA work orders changes quotes content costing
Maintain unit costing volume accurate forecasting and charging data work units service requests changes
Identify SLA upsell opportunities .
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